Refund Policy

The amount paid for partner KYC verification and account onboarding is generally non-refundable.

The KYC/onboarding amount may be eligible for a refund only if the partner submits a refund request within 7 calendar days of the payment date AND there has been zero account activity during that entire 7-day period.

To remain eligible, no bookings may have been purchased or unlocked using the account. Once a partner has purchased a booking or otherwise actively used the account or platform services, the KYC/onboarding amount is strictly non-refundable.

Credits purchased or added to a partner account are strictly non-refundable.

Credits hold no cash value and cannot be converted back into money, withdrawn, refunded to a bank account, or transferred to another partner.

If a purchased booking does not proceed because the customer cancelled prior to move execution, GoodRich may return the spent credits back to your active credit balance, but credits are never refunded as cash.

All refund requests are subject to review and verification by GoodRich.

Submitting a refund request does not guarantee approval. Refunds will only be approved if our records confirm that all eligibility conditions—including the 7-day window and zero account activity—are fully satisfied.

To request a refund for an eligible KYC/onboarding payment within the 7-day window, reach out to our team.

You can reach us by email at info@goodrichshiftingpartner.com. In the app, the support button in the app bar also offers WhatsApp and a phone call.